What we are all about...
We are well known for being on time for appointments, and we are appreciated for doing what we say we're going to do at a fair and cost effective rate. We don't really have bosses and workers; we have educated, respected, well trained and experienced customer service oriented people that work together as a professional team.
Each of our customers usually only know one service technician. We feel it's extremely important for our customers to relax with the fact that the person coming to their home or business is someone they know, and trust. In most cases the technician that provides the initial service is the technician that will be the regular service provider. The only time another technician would come in place of their own, is if "their guy" is physically not in a position to respond to a customer's urgent call.
We often hear comments on the fact that we give quotes, not estimates, as far as we are concerned that is a fundamental element of good customer service. We also recognize the importance of not requiring a service contract that ties one down to terms and conditions. We feel if we make our best effort to remedy the pest problems our relationship will be based on performance and not a contract.
If you like, we can provide a one-time treatment, usually with a thirty day guarantee; or we can set you up with one of our proven service programs. What's really nice about most of our service programs is they are designed to treat only the exterior areas while guaranteeing the interior of the structure.
The business of treating for termites is somewhat an industry of its own, and we have always felt that being part of that industry would distract from our primary goal of being the very best at providing pest solutions in our community.
We really enjoy what we do. If you have any questions or would like to set up an appointment please give us a call at (575) 524-1243. Remember, we are At Your Service.